Core Principles From A Multi-Million Dollar Company
My husband has been fortunate to work for this exceptional company for the past twenty years. I have always been impressed with their honest approach to business, their loyalty and promotion of dedicated staff, their excellent customer service policies, and their expert knowledge of their industry. After reading an article in a national trade publication about their company and their core principals, I was even more moved by what they do and plan to do this year to remain successful in the tough housing market.
· Make sure you have a diversified product offering.
· If you offer the same products as another business, but offer exceptional service, you’ll always stand above your competition.
· Invest in your employees; promote from within; don’t let well trained staff leave before you do all you can to retain them. Make sure you provide opportunities for those seeking advancement.
· Create great relationships with your key vendors. Meet with them annually to discuss your business relationship and then work out special product pricing. Sometimes special product pricing can make all the difference in a business’ profit margin.
· If you are a product business, look at inventory as an “investment” instead of an expense.
· Create an internal service department if your company is growing fast and you need to handle complaints and resolve problems quicker.
· Hire smart, honest, good personality staff who truly care about your customers.
· Arm your staff with all the tools they need to expedite sales and sell in a shorter period of time (for example: phones, vehicles, promotional materials).
· If you have good staff, make sure you use them or you’ll lose them.
· Donate back to the community; share the wealth
· Thank your customers and staff since they are the lifeblood of your company.
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