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Emergency Planning

June 15, 2009
 
With Summer approaching, it is a good idea for women entrepreneurs, who run businesses by themselves, to have some “emergency business planning” in mind. Sometimes vacations last longer than you plan, unexpected occurences happen in the course of a busy schedule, and situtation arise that catch us off guard. Here is some emergency planning advice to get you more prepared today.

Communicate Clearly and Concisely: Whether a leave is an emergency or planned, it is critical to communicate a clear, concise message to clients. Providing details and directions to customers will keep them informed and assured of your business relationship. Depending on the urgency of the notice, you can craft an effective email message notifying them on how long you expect to be gone, whether they can communicate with you or your staff during this period, and a thank you for their patience and understanding during this unexpected occurence. 

Call Your Major Clients If and When You Have the Chance:  If you can, have frequent communication with your major clients to keep them informed about your situation and status. It is essential to maintain professionalism as much as you can, no matter how difficult the emergency.

Maintain a Current Client Contact List on Your Home Computer or Lap Top:  Having a home computer or laptop with current client email addresses and phone numbers can be essential for emergency planning. If an emergency occurs in the middle of the night or after business hours, you can contact your clients immediately to notify them of your emergency so you leave town or attend to your emergency sooner.

Have Important Project Lists or Client Documents Accessible:  Make sure you have access to current client project files, timelines, and other valuable information at your fingertips. Make sure you either take client files home with you each evening, have a duplicate set of important docuemnts on your laptop or home computer, or have the ability to access files electronically. You’ll be better able to assist your current clients in an emergency situtation by taking time to make these advance preparations.

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